A new Primary Member may receive a full refund of their first contribution, excluding the one-time application fee, if they submit a cancelation and refund request within the first 10 business days after their Active Date.
However, if services have been utilized in that period, a refund will not be issued. After the first ten (10) business days of Membership, a Primary Member may receive a refund of their Contribution Amount if they submit a cancelation request before the start of the corresponding month of Membership. If the Membership month has started, a refund will not be issued. Any refund will be processed as a credit to the same card or account provided for billing.